Shipping Policy
Shipping Policy – The Mall of Coffee
At The Mall of Coffee, we aim to deliver your orders efficiently and safely. This Shipping Policy outlines our shipping procedures, delivery timelines, and related terms.
Shipping Areas
We currently ship within Egypt.
Additional shipping locations may be added in the future. Any updates will be reflected on this page.
Order Processing Time
Orders are processed within 1–3 business days after payment confirmation.
Large orders and B2B orders may require additional processing time. Customers will be notified accordingly.
Delivery Time
Delivery times vary depending on the destination and shipping provider.
Estimated delivery time within Egypt is 2–5 business days after order processing.
Delivery timelines are estimates and may be affected by circumstances beyond our control.
Shipping Providers
Orders are shipped through trusted third-party courier companies.
The Mall of Coffee is not responsible for delays caused by shipping partners, but we will assist in tracking and follow-up when needed.
Shipping Fees
Shipping fees are calculated based on the delivery location and the size or weight of the order.
The final shipping cost will be displayed during checkout before payment is completed.
Delivery Responsibility
Customers are responsible for providing accurate delivery information.
If delivery fails due to incorrect details provided by the customer, any additional shipping costs may be charged.
Damaged or Missing Items
If your order arrives damaged or incomplete, please contact us within 48 hours of delivery.
Include your order number and clear photos of the package and items received.
Undelivered or Refused Orders
Orders that are refused or not received without a valid reason may be subject to shipping fee deductions from any applicable refund.
Contact Us
For shipping-related inquiries, please contact us at: Info@themallofcoffee.com